Basic Info – Basic information in regards to any frequently asked questions will be found here. Feel free to contact if you can’t find your answer.
How long does it take to process my order?
We are able to process most orders in 1-2 days excluding back orders and pre-orders. Once orders are processed a tracking number will be sent to the email used in the order. Orders placed on Sunday will be shipped out on Monday.What payment forms do you accept?
VISA, Mastercard, American Express and Discovery are all accepted along with respective debit cards. We use Paypal to process payments online.Which carriers do you use to ship orders?
The United States Postal Service (USPS) is our primary shipper. Currently we ship all our orders with the United States Post Office. Once your order(s) is processed you will be emailed a tracking number to the email used to place the order so you can keep track of your package.Can I cancel or change an order?
As long as your order has not shipped out of our warehouse we can cancel or change an order. Email 521customerservice@521wear.com with your # number and a brief explanation of what you would like to do.If I get the wrong product can I make a return?
Make A Return
Of course you can! Our customer service will be happy to assist you in getting your order corrected or make a return. The returned item(s) must have its original tags attached, unworn and in new condition. Send us a picture of your receipt/invoice and use the email used to place the order. You will be responsible for the postage fee so make sure you get at tracking number. Start by using the form on our CUSTOMER SERVICE page.- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
- Any merchandise purchased at discount or on sale cannot be returned.
- Original shipping charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable
